¹ßÇàÀÏ: 2015³â, 352p, (softcover)
ÃâÆÇ: Quintessence Pub co. ISBN 978-0-86715-690-4
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Part I: Communication Fundamentals 1. Understanding Communication 2. Preparing for Patient Communication 3. Developing Cultural Competence
Part II: Interaction Skills 4. Enhancing Listening Skills 5. Improving Verbal Skills 6. Refining Nonverbal Communication Skills
Part III: Communication During the Appointment 7. Initiating and Interviewing 8. Interacting During and After Procedures 9. Presenting Treatment Plans
Part IV: Communication Challenges 10. Managing Life Span Challenges 11. Managing Hearing and Speaking Challenges 12. Managing Stigma Challenges
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This evidence-based textbook presents the essential communication strategies clinicians should know to facilitate interaction with patients. With a focus on practical strategies instead of dense communication theories, the authors facilitate improved patient-provider communication and demonstrate how to elicit accurate patient information during the health interview, communicate effectively during examinations and procedures, and present preventive and restorative treatment plans from a patient-centered perspective.
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